These terms and conditions form the basis on which you can visit us and our website and do shopping on this website.  Please read them carefully as they contain important information.

This site is owned and operated by Skinco Products Ltd of 32 Glenthorne Avenue, Yeovil, BA21 4PG. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at office@skincoproducts.uk or by post.

1.         The contract between us 

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Payment of the price for the your order from your website represents an offer on your part to purchase the products, which will be accepted by us only when a confirmation of acceptance is sent by us.  Only at this point is a legally binding contract created between us.

2.         Acknowledgement of your order 

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3.         Ownership of rights 

All rights, including copyright, in this website are owned by Skinco Products Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4.         Accuracy of content 

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

5.         Damage to your computer 

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6.         Availability 

The Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

Skinco Products Ltd accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

7.         Ordering errors 

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8.         Price 

The prices payable for the products and services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

9.         Payment terms 

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for your order from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

10.       Cancellation rights

10.1      Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you have the legal right to cancel your order before we despatch it. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the dispatch of items you ordered). 

10.2      Should you wish to cancel your order,  you can notify us by sending an email to office@skincoproducts.uk.

11.     Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Skinco Products Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

12.    Use of Communications Facilities

When using the enquiry form or any other System on the website, you should do so in accordance

with the following rules:

  1. You must not use obscene or vulgar language;
  2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  3. You must not submit content that is intended to promote or incite violence;
  4. The means by which you identify yourself must not violate these terms of use or any applicable laws;
  5. You must not impersonate other people, particularly employees and representatives of Skinco Products Ltd or our affiliates
  6. You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

You acknowledge that Skinco Products Ltd reserves the right to monitor any and all communications made to us or using our System.

13.    Your Account with us

In order to purchase Goods on this website and to use the similar facilities, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the website and we may not require payment information until you wish to make a purchase. By continuing to use this website you represent and warrant that:

  1. all information you submit is accurate and truthful;
  2. you have permission to submit Payment Information where permission may be required; and
  3. you will keep this information accurate and up-to-date

Your creation of an Account is a further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. Skinco Products Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Skinco Products Ltd accepts no liability or responsibility and you should make contact with the carrier detailed in the Purchase Information.

When choosing your username, you are required to adhere to the terms set out above in Clause

Any failure to do so could result in the suspension and/or deletion of your Account.

14.    Termination and Cancellation of Account

14.1 Skinco Products Ltd. reserve the right to terminate your account with us without giving reasons.

14.2 If Skinco Products Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

14.3 Skinco Products Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

14.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

14.5 Some products are limited to buy more than a number of quantities (E.g. Rice)  as described in the description. Skinco Products Ltd reserve the right to cancel the additional products in the order you placed. In that case you will be refunded those amounts. (For the clear understanding, we have limited purchasing Rice only up to 20 kg in an order as they are heavier items. If you are ordering more than 20kg of rice we will despatch only 20kg of rice and will refund you the balance amount)

14.6 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

14.7 If Skinco Products Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

14.8 Skinco Products Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases and the money will be reaching your bank account within 5 -7 business days.

14.9 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases and the money will be reaching your bank account within 5 -7 business days.

15.     Goods, Pricing, and Availability:

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from metrogroceryshop.co.uk correspond to the actual Goods, metrogroceryshop.co.uk is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 

15.1 Where appropriate, you may be required to select the required size, model, colour, number, pack and other features, of the Goods that you are purchasing.

15.2 metrogroceryshop.co.uk does not represent or warrant that such Goods will be available even though Stock indications are provided on the Website.

15.3 All pricing information on the website is correct at the time of going online. metrogroceryshop.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated as and when required.

15.4 In the event that prices are changed during the course of time between an order being placed for Goods and metrogroceryshop.co.uk processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

15.5 Prices on the website do include VAT.

15.6 Images may not match 100% of the goods. Images are provided only for illustration purpose. Price mark & Offers mentioned in the products’ top cover are not applicable unless it is mentioned on the website. Due to courier expenses, All Price Marks are applicable only for sale at the shop.

16.     Next Day Delivery

Business days are defined as Monday to Friday 9 am-5 pm.

Next Day delivery option is  only possible if we receive your order before 1 pm from Monday to Thursday.

Next Day Delivery counts from once your order is despatched (not from the time you place an order).

Delivery service is entirely up to the courier service we use. Some areas of Scotland, Northern Ireland deliveries are not possible. All depends upon the courier service we use.

If the delivery is not possible or delayed once you placed an order, we will cancel the order and refund the amount. The amount will reach to your account within 5-7 working days. 

Deliveries will be fulfilled Monday to Sunday only. Orders coming after 1pm on Fridays and weekends will be fulfilled in the week days only.

17.     Return Policy

Skinco Products Ltd always aims to provide high-quality Goods that are fault free and undamaged. On occasion, goods may need to be returned. Returns are governed by the following terms and conditions.

The following items are excluded from our returns policy:

Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty or damaged, please contact us. Please note you will be asked to provide photographic and video graphic evidence of any damaged goods.

You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide a replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Skinco Products Ltd will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Any goods dispatched by us in error remain the property of Skinco Products Ltd. If you receive any goods by mistake, that weren’t ordered, please contact us within 7-days to arrange for us to collect them.

18.     Privacy Policy

Your information remains confidential and we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We are registered with the Information Commissioner’s Office.

We collect information about you to process your order and to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction.

19.      Disclaimer

Skinco Products Ltd makes no warranty or representation that the website will meet your all requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

Images shown are for illustration purpose only. Actual product may vary due to product enhancement.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

20 Changes to our Service and Terms and Conditions

Skinco Products Ltd reserves the right to change these terms and conditions from time to time without notice and any changes will take effect on the day they are posted. If we are notified of any inaccuracies or mistakes in the material provided on the website, we will try to correct it as soon as possible. Such changes posted on the website will be deemed as accepted by your continued use of the website and it constitutes your agreement to be bound by the prevailing terms and conditions. You are requested to read these terms and conditions prior to placing an order. Before you place an order, if you have any questions relating to these terms and conditions please contact us at our Customer Service by email or telephone.

21.     Limitation of Liability

To the maximum extent permitted by law, Skinco Products Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and it’s Content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Skinco Products Ltd liability for death or personal injury resulting from any negligence or fraud on the part of Metro Supermarket Ltd.

Nothing in these Terms and Conditions excludes or restricts Skinco Products Ltd liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the website.

Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

22.    Unforeseen Circumstances

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of unforeseen circumstances like an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Privacy & Cookies Policy

As part of our using our website or online registration process, metrogroceryshop.co.uk  collects and processes personal data of you. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data : collectively all information that you submit to Skinco Products Ltd via this Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR : the General Data Protection Regulation (EU) 2016/679;

we or us: Metro Supermarket Ltd, metrogroceryshop.co.uk

User or you : Any party that accesses the Website metrogroceryshop.co.uk

Website: the website that you are currently using, metrogroceryshop.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy policy
This privacy policy applies only to the actions of and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, is the “data controller”. This means that determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically

Data that is given to us by you

Skinco Products Ltd will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example: (a). access to your account is controlled by a password and a user name that is unique to you. (b). we store your Data on secure servers.


Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: office@skincoproducts.uk.


If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.


Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e. Right to data portability – the right to request that we move, copy or transfer your Data.

f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: office@skincoproducts.uk


If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Skinco Products Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

We reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Shijumon Joseph by email at office@skincoproducts.uk

Return & Refund Policy

Skinco Products Ltd always aims to provide high-quality Goods that are fault free and undamaged. On occasion, goods may need to be returned. Returns are governed by the following terms and conditions.

The following items are excluded from our returns policy:

Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty or damaged, please contact us. Please note you will be asked to provide photographic and video graphic evidence of any damaged goods.

You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide a replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Skinco Products Ltd will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Any goods dispatched by us in error remain the property of Skinco Products Ltd. If you receive any goods by mistake, that weren’t ordered, please contact us within 7-days to arrange for us to collect them.

SHIPPING POLICY

  • Delivery service is entirely up to the courier service we use. Some areas of Scotland, Northern Ireland deliveries are not possible. All depends upon the courier service we use.
  • If the delivery is not possible or delayed once you placed an order, we will cancel the order and refund the amount. The amount will reach to your account within 5-7 working days. 
  • Deliveries will be fulfilled Monday to Sunday only. Orders coming after 1pm on Fridays and weekends will be fulfilled in the week days only.

Shipping Rates

All shipping are free of charge. But if there is any return, shipping cost has to be met by the customer.